Customer Claims Process

Claims Process

The claims process will began from the day the claim is submitted. Please provide the following details to the store employee for the quickest and most accurate results:

  • Type of garment
  • Style, color, material
  • Date purchased
  • Store garment was purchased from
  • Number of seasons worn
  • Number of times cleaned
  • Price of garment
  • PLEASE PROVIDE THE BEST AND MOST CONVENIENT NUMBER FOR US TO REACH YOU AT
  • PLEASE ATTEMPT TO PROVIDE A COPY OF YOUR RECEIPT

You will be contacted by the retail manager within 1-2 business days from filing your claim.  Your claim will be handled in a three step process by the retail manager. If at any time you need to contact the retail manager regarding your claim please

 

Jami Kline

Retail Manager

Office: 559-277-1160

Fax: 559-277-1115

Email: Jami@crowncleaners.net

Lost Garment

Step 1: Detailed search

Please allow for a 7 day detailed search period from the time of filing a claim to provide us with an accurate time of finding your items.  If we cannot locate your item in seven days we will move forward to an extended search.  You will receive contact from Crown Cleaners letting you know we have moved onto Step 2.

Step 2: Extended search

The extended search will last 21 days from the end of the initial search period.  This allows for any customers to return your item in the event that your garment was handed out incorrectly.

Step 3: Settlement

If by the end of 28 days if your garment is not found from the day you submitted the claim you will be contacted by the retail manager to reach a mutual settlement.

Damaged Garment

Step 1: Inspection

Please drop off your damaged garment at the store.  From there please allow for 1-2 business days for the garment to be sent into the retail manager for review.  You will be contacted shortly afterwards in regards to your garment.

Step 2: Restoration and repair

Depending on the damage of your garment it will take 1-7 days for restoration and or repair.  If your garment cannot be restored or repaired we will move onto step 3.

Step 3: Settlement

If your garment cannot be restored or repaired you will be contacted by the retail manager to reach a mutual settlement.